Terms of service
Last updated: 28 October 2026
Contents
- Who we are
- Ordering, price and payment
- Making your ring and engraving
- Cancelling and returns
- Delivery - Singapore and overseas
- Lost or damaged in transit
- Our 1-year guarantee
- Resizing, repairs and care
- Legal and contact
1. Who we are
These terms apply to every ring you order from Eighteen Thousand Days ("ETD", "we", "us"). By paying for your order, you accept these terms.
Eighteen Thousand Days is a brand of Pilgrim House Pte. Ltd., a company registered in Singapore (UEN 202205151G). We are a registered dealer in precious stones and precious metals (Reg. PS20250000571).
- We may update these terms. The version on our website on the day you pay applies to your order.
- Nothing in these terms takes away your rights under Singapore law.
2. Ordering, price and payment
We make every ring to order, for you. Payment is in full, up front. We start making your ring once we receive it.
- Price. The price is fixed when you pay. If our prices change after that, your price stays the same.
- Currency. In Singapore we quote in SGD. Outside Singapore we quote in USD.
- How to pay. In Singapore, by most major credit cards or PayNow. Outside Singapore, by credit card or Wise transfer.
- Checks we must do. As a registered dealer, we are required by Singapore law to check some orders, and we may ask for proof of identity. If we are unable to accept an order, we refund you in full.
3. Making your ring and engraving
We make your ring in about 4-6 weeks from payment, then ship it. This is our estimate, as handmade work can sometimes take longer.
- Delays. Each ring is made by hand. Holidays and workshop schedules can add time. If we expect a delay, we let you know early and give you a new date. As timing can vary, we do not offer refunds or compensation for delays.
- Handmade. Small differences between rings are normal. They are part of handmade work, not a fault.
Engraving
We engrave up to 18 characters, including spaces, inside the band.
- You confirm the text in writing, on WhatsApp with your ring concierge.
- We engrave exactly the text you confirmed.
- Our mistake. If the engraving does not match the text you confirmed, we fix it at no cost.
- Changes after engraving. Please check names, dates and spelling carefully before you confirm. If you would like to change the text after it is engraved, we can do this at cost, and we send you a quote first.
4. Cancelling and returns
Each ring is made to your size, and often engraved, only for you. For this reason, we are unable to accept returns or exchanges for a change of mind.
- Cancelling before we ship. You can cancel at any time before your ring ships. We refund what you paid, minus the costs we have already spent on your order. These can include the diamond, metal, casting, engraving and payment fees. We tell you the amount and what it covers before we refund.
- After we ship. Once your ring has shipped, the order can no longer be cancelled.
- How we refund. In Singapore, we refund by PayNow. Outside Singapore, we refund by Wise transfer. We send the refund no later than 25 working days after we tell you the amount.
5. Delivery
In Singapore
We deliver your ring to your door in Singapore at no charge.
- When. Week nights, 7-9pm.
- How. By door-to-door courier.
- Receiving. Someone needs to be at the door to receive your ring.
- Leaving it at your door. If you ask us to leave the ring at your door, this is at your own risk. We are not liable for theft once it has been left there.
Outside Singapore
We ship by DHL Express for US$100, in plain packaging, tracked to your door.
- Signature. For your ring's safety, someone at the address needs to sign for the parcel. Delivery is complete when the parcel is signed for, by you or by anyone at the address.
- No one home to sign. DHL will try again or hold the parcel for you. Please re-book delivery or collect it from DHL, using your tracking number. If DHL returns the parcel to us, we will send it again. The second shipment is at your cost, and we send it once this is paid.
- Changing your address. Please tell us before your ring ships. Once it ships, only DHL can help with a change, so please contact them with your tracking number.
- Import duties and taxes. You pay these to DHL when the parcel arrives. The amount depends on your country. Ask us for an estimate before you order.
- Unpaid duties. If duties are not paid, DHL may return the parcel to us. The second shipment is then at your cost, as above.
6. Lost or damaged in transit
We insure your ring until it is signed for. Once it is signed for, responsibility for the ring passes to you, including against theft from the address.
We photograph every ring before it ships, so we have a clear record of its condition.
- Lost by DHL. If DHL loses your parcel before it is signed for, we replace your ring at no cost to you.
- Damaged on arrival. Please open your parcel and check your ring on the day it arrives.
If something is wrong:
- Let us know within 24 hours of delivery, based on DHL's delivery record.
- Send photos of the ring, the ring box and the DHL packaging, inside and out.
- Please keep all the packaging until we reply.
We compare your photos with the photos we took before the ring shipped. If the damage happened in transit, we repair or replace your ring at no cost.
If the DHL packaging is undamaged, or we hear from you after 24 hours, we are unable to treat it as transit damage. We can still repair your ring at cost (see section 8).
7. Our 1-year guarantee
We guarantee your ring against defects for 1 year from the day it is delivered. If we find a defect, we repair your ring at no cost. If we cannot repair it, we replace it.
What a defect is
A defect is a fault in how we made the ring. It was there when the ring left our studio. For example:
- a joint cracks without any knock
- a stone comes loose, and the setting shows no knock or wear
What the guarantee does not cover
- scratches, dents, bends, or a ring that goes out of round
- small casting pits that show after another jeweller has polished the ring
- a chipped or lost stone after a knock
- normal wear, including worn prongs or worn plating
- damage from chemicals, heat or cleaning
- loss or theft
When the guarantee ends
We can only stand behind our own work. If another jeweller works on your ring, including polishing, resizing, repairs, re-plating or tightening stones, the guarantee no longer applies.
How to make a claim
- Message your ring concierge. Send photos and tell us what happened.
- We may ask you to send the ring to us for a closer look. Shipping to us is at your cost. If the fault is genuinely ours, we are happy to cover that shipping too.
- We inspect the ring and compare it with our photos from before it shipped. We then decide whether it is a defect and explain our reasons.
- If it is a defect, we fix it at no cost, refund what you paid to ship it to us, and pay to send it back to you.
8. Resizing, repairs and care
Repairs that the guarantee does not cover are done at cost. We give you a quote first, and we start only when you approve it.
- Resizing in Singapore. We remake the band at the new size and reset the same diamond. There is a fee. Ask your ring concierge.
- Resizing outside Singapore. A reputable local jeweller can resize your ring by up to 1 size (EU or HK) either way. For a bigger change, please speak to your ring concierge first. A resize by another jeweller ends our guarantee (see section 7).
- Shipping for repairs. Shipping to us and back is at your cost.
- Care. Platinum and gold are soft metals. Small marks from daily wear are normal. We recommend taking your ring off for sport, heavy work, cleaning and swimming.
9. Legal and contact
Singapore law applies to these terms, and the courts of Singapore decide any dispute.
- Our liability. Our liability is limited to the price you paid for your ring and does not extend to indirect loss. This does not limit any liability that the law does not allow us to limit.
- Your personal data. See our Privacy Policy.
- Contact. Pilgrim House Pte. Ltd. - hello@18000days.com - +65 8042 2490 - Blk 5 Farrer Road, Singapore 260005.